Design service management template
Easily manage all of your design requests, from new asset creation to revisions.
best for
Design
key features
Help desk
Manage requests
Resolve incidents
What is a design service management template?
This template provides teams with a central place to manage all incoming design requests and streamline collaboration with stakeholders, producers, and approvers. Customized request types and form templates collect the information you need, and workflows help you stay on top of progress.
What does the design service management template include?
Request types for design
Use editable request types for common design requests or create your own that are specific to your team’s design services.
Workflows with approvals
Utilize a library of workflow templates, including a workflow with an approval stage for design teams that create and manage new assets.
Customer portal
Create a service portal with customizable request types and workflows to meet your customer’s design needs.
Knowledge base
Provide answers to common design questions using a self-service portal. Leverage a knowledge base that surfaces relevant articles to deflect requests.
Streamline incoming requests
Make it easy for internal customers to submit design requests via multiple channels like email, chat tools, and request portals. Collect all the information you need to get the job done by using our recommended request types for design teams, or customize your own from our form template library.
Keep work moving smoothly
Triage, prioritize, and set service level agreements so your team can keep track of important requests. Use automation rules to notify team members if requests are urgent, and automate approvals and how you assign responsibility for specific tasks to save your team time.
Promote self-service
Encourage self-service by setting up a knowledge base to share frequently-requested resources like the latest design guidelines, templates, presentation kits, and asset files. Include answers to common questions so employees can find help without submitting a request.
How to get started with the design service management template
This template uses Jira Service Management to track and manage all your design requests.
