Facilities service management template
Manage requests for maintenance, moving, and event planning.
best for
Operations
key features
Help desk
Manage requests
Resolve incidents
What is the facilities service management template?
The facilities service maangement template is best suited for facilities teams who need an easier way to track work and manage employee requests. This template helps teams manage requests for maintenance, moving, and event planning.
What does the facilities service management template include?
Capture relevant customer information
Use editable request types for common external support issues or create your own that are specific to your team’s external support services.
Address requests more efficiently
Utilize a pre-built form or create your own form to get more structured information from help seekers when they raise a request.
Customize your help center portal
Create a service portal with customizable request types and workflows to meet your employees' needs.
Create and optimize your queues
Organize employees' requests from the help center, email, chat, and other channels into queues so you can quickly view, triage, and assign requests as they come in.
Keep a pulse on your facilities infrastructure
Facilities teams can track all the assets they are responsible for maintaining in one convenient location with Assets.
Centralized location
A central place for employees to log maintenance issues, facilitate desk moves, request equipment, and for you to inform them of critical hazards.
Customizable portal
Customize the portal to meet the types of requests your employees make and the needs of your team.
Reports and metrics
Create custom reports and dashboards to track the type and frequency of incidents, so that you can reduce issues.
How to get started with the facilities service management template
Start managing and simplifying communication around maintenance and other facilities service requests.
