General service management template
Manage service requests from employees.
best for
IT operations
Operations
key features
Help desk
Manage requests
Resolve incidents
What is a general service management template?
Consolidate requests from emails, chats, and a help center on one platform. Track, triage, and prioritize your work efficiently.
What does the general service management template include?
Set up service desks
Create a service portal that enables employees to find the help they need. Shape request types and workflows to meet your organization’s needs.
Prioritize and act on requests
Capture, track, and manage incoming business requests in one place. Quickly assign tasks to the right people.
Empower employees with knowledge
Provide answers to common questions using a self-service portal. Leverage a knowledge base that surfaces relevant articles to deflect requests.
Report on performance
Proactively spot and fix bottlenecks slowing down your team’s work, make better decisions around resource allocation, staffing, and investments, and keep tabs on the state of your programs.
Simple self-service
Empower employees to find answers to common questions in an integrated knowledge base, so your team can focus on the hard problems.
Streamlined requests
Aggregate requests from emails, chats, and help centers on one platform, making it easy to track, triage, and assign work.
Actionable insights
Optimize your service experiences with request resolution reports and dashboards. Celebrate the wins and improve together as a team.
How to get started with the general service management template
With Jira Service Management your teams can collaborate and deliver great employee service experiences fast.
