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HR service management template

Simplify onboarding, offboarding, or any HR request.

Request types
EMPLOYEE OFFBOARDING
EMPLOYEE ONBOARDING
QUESTIONS FOR HR
EMAILED REQUEST
CHANGE REQUEST
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HR service management queue in Jira Service Management

Featured product: Jira Service Management

The easiest way for HR teams to manage payroll, onboarding, requests, general inquiries, and other HR services. Learn more

“Digital transformation is a buzzword, but Jira Service Management is helping make it tangible for us. Before, people were looking at shared drives, spreadsheets, and emails. Now they see their process as a digital product, through a form, a queue, a dashboard, and a workflow.”


Jeff Pittman

Director of IT Operations, Sony Music Publishing

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Related templates

Related resources

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The Jira Approach To HR Service Management and Delivery (HRSM)

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HR Automation Best Practices

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Service management for HR teams

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HR service management template

Simplify onboarding, offboarding, or any HR request.

Use template
best for

HR

key features

Help desk

Manage requests

Resolve incidents

What is an HR service management template?

The HR service management template includes out-of-the-box request types and workflows for processes such as employee onboarding and offboarding, change requests, and general questions for HR.

What does the HR service management template include?

Capture relevant employee information

Use out of the box and custom request types to define and organize incoming requests so your team can capture relevant information and help employees more efficiently.

Change requests screenshot

Customizable help center

Employees can submit requests, and search your embedded knowledge base to help themselves. Streamline request intake and maintain work in one central location.

On-call screenshot

Organized HR service delivery

Employee requests from the help center, email, chat, and other channels are organized into queues which let you quickly view, triage, and assign requests as they come in.

Assets screenshot

Automate your HR service desk

With automation remove the need to perform manual, repetitive tasks, and can focus on the work that matters.

Backlog screenshot
Simple workflow

Streamlined HR workflows

Stay on top of and manage all HR service demands with pre-configured request types and workflows designed for HR teams.

Security shield

Built-in confidentiality

Securely track and protect sensitive information. Use permissions to define who can view, find, and comment on requests.

Help desk window

Self-service portal

Help employees find answers to common questions using a service portal. Set up a knowledge base so that help-seekers can self-service with FAQs and how-to articles.

How to get started with the HR service management template

Streamline HR service demands quickly with the HR service management template.

1. Set up your help center and portal
  

The help center allows employees to submit requests and access your self-service knowledge base.

2. Customize your request types
  

Help employees and agents by using tailored request types, or even creating your own.

3. Organize your queues
  

Align your queue with the way your teams triage and address HR requests.

4. Add agents
  

It’s time to get the party started! Add agents to your service project team.

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