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Gartner® names Atlassian a Leader in 2023 DevOps Magic Quadrant™. Download the full report.

Supercharge your teams with Jira Service Management Cloud Premium

Unlock high-velocity teams with the advanced capabilities you need for modern IT service management.

Supercharge your service management with Jira Service Management Cloud Premium

Unlock high-velocity teams with the advanced capabilities you need for modern IT service management.

Configure IT assets in Jira Service Management Premium

Keep up as your needs grow

Bring on advanced features like asset and configuration management to support ITSM practices. Minimize distractions with expanded, personalized support, and empower your admins with added controls and security safeguards. See value quickly with faster deployments compared to legacy tools.

Accelerate work across Dev and Ops

Break down silos with the only solution that unites Dev and Ops entirely on Jira. Dynamic asset and configuration management paired with advanced incident and change management features clear up visibility and let work flow freely across teams.

Accelerate work across Dev and Ops
Virtual Agent, a Jira Service Management Premium feature, utilized in a help channel in Slack

Make high-speed service a standard

Give teams the horsepower they need to keep pace with customers with AI-powered features like the virtual agent and generative AI for the issue editor. Hand all teams the keys to build and customize their own services using no-code/low-code capabilities within an IT-regulated environment.

premium highlights

The functionality you need to fuel your ITSM practices

With Jira Service Management Premium, get the tools your team needs to supercharge service management, and integrate with the Atlassian tools you already use.

Change management automation

Automatically create change records for standard (low-risk) changes. For normal (high-risk) changes, pause deployment and bring approvers together to review and authorize changes.

Advanced incident management

Take advantage of alerts, incident data, service and infrastructure health analysis to detect and resolve incidents faster.

Flexible asset and configuration management

Track assets, configuration items, and resources and get visibility into critical relationships between applications.

Passive monitoring

Keep tabs on logging and monitoring tools with heartbeat monitoring. Receive a notification if a system goes down so you can take action quickly.

Unlimited storage

Let your team and your customers upload attachments and files of any size so you can fix problems fast.

Intelligent, automated support

Automate Tier 1 support with virtual agent. For more complex issues, gather and share important context before routing to a human so agents can focus on what matters.

24/7 support

24/7 support for critical issues

JSM Security

Bolstered security safeguards

premium SLA

99.9% uptime SLA

Not sure which plan is right for you? Get help from a product expert.

Learn more about Jira Service Management

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6 Reasons to Upgrade to Premium

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Jira Service Management Premium: Feature Highlights

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Asset & Configuration Management Highlights

See how Cloud Premium stacks up

Jira Service Management Cloud Premium is equipped with the advanced capabilities you need for modern service IT service management. Compare with our other plans to see which is right for you.

Features

Standard Plan

Premium Plan

Enterprise Plan

General Service Management

Atlassian Intelligence (AI)

Standard Plan

 

Premium Plan

Enterprise Plan

Virtual agent

Standard Plan

 

Premium Plan

Enterprise Plan

Asset & Configuration Management

Asset discovery

Standard Plan

 

Premium Plan

Enterprise Plan

Object schemas

Standard Plan

 

Premium Plan

Enterprise Plan

Object types

Standard Plan

 

Premium Plan

Enterprise Plan

Schema templates

Standard Plan

 

Premium Plan

Enterprise Plan

Incident Management

Incident command center

Standard Plan

 

Premium Plan

Enterprise Plan

Incident investigation review

Standard Plan

 

Premium Plan

Enterprise Plan

Heartbeat monitoring

Standard Plan

 

Premium Plan

Enterprise Plan

Alerts/major incidents data visualization & analytics

Standard Plan

 

Premium Plan

Enterprise Plan

Service subscriptions

Standard Plan

 

Premium Plan

Enterprise Plan

External services

Standard Plan

 

Premium Plan

Enterprise Plan

Service & infrastructure health analysis

Standard Plan

 

Premium Plan

Enterprise Plan

Major incidents per month

Standard Plan

100

Premium Plan

Unlimited

Enterprise Plan

Unlimited

Incident creation

Standard Plan

Manual

Premium Plan

Manual, Auto, API, and Template

Enterprise Plan

Manual, Auto, API, and Template

Postmortems

Standard Plan

5

Premium Plan

Unlimited

Enterprise Plan

Unlimited

Alerts & Notifications per month

Standard Plan

Unlimited alerts, emails, and SMS

Premium Plan

Unlimited alerts, emails, SMS, and voice

Enterprise Plan

Unlimited alerts, emails, SMS, and voice

Change Management

Risk assessment through automation

Standard Plan

Premium Plan

Enterprise Plan

Multi-user/group approvals

Standard Plan

Premium Plan

Enterprise Plan

Keep track of CI/CD changes

Standard Plan

Premium Plan

Enterprise Plan

Change gating in CI/CD tools

Standard Plan

 

Premium Plan

Enterprise Plan

Platform, Support, Admin

Admin insights

Standard Plan

 

Premium Plan

Enterprise Plan

IP allowlisting

Standard Plan

 

Premium Plan

Enterprise Plan

Sandbox

Standard Plan

 

Premium Plan

Enterprise Plan

Release tracks

Standard Plan

 

Premium Plan

Enterprise Plan

Org-level billing

Standard Plan

 

Premium Plan

 

Enterprise Plan

Data residency

Standard Plan

Premium Plan

Enterprise Plan

Uptime SLA

Standard Plan

 

Premium Plan

99.9%

Enterprise Plan

99.95%

Global/multi-use automation

Standard Plan

 

Premium Plan

1,000 rules per agent

Enterprise Plan

Unlimited automation rules

SSO, SCIM, Active directory sync

Standard Plan

Requires Atlassian Access subscription

Premium Plan

Requires Atlassian Access subscription

Enterprise Plan

Included

Storage

Standard Plan

250

Premium Plan

Unlimited

Enterprise Plan

Unlimited

Support team

Standard Plan

Cloud support (regional business hours)

Premium Plan

Cloud support team (24/7 premium support, <1 hour support for critical issues)

Enterprise Plan

Dedicated senior support team (24/7 Enterprise support)

Frequently asked questions

What is Premium?

Our Premium plan helps you confidently scale Jira Software Cloud, Jira Service Management Cloud, and Confluence Cloud across your organization by providing more robust functionality for customers than the Standard plan offers today. Premium includes a 99.9% uptime SLA financially backed with service credits, unlimited storage, and 24/7 Premium Support with 1-hour response times for critical issues.

Can I trial Premium before choosing to pay for it?

Yes, new customers will still have a free 7-day trial period. If you're an existing customer you'll enter a free trial period that spans your current billing cycle, plus your next billing cycle. After the trial period, the Premium plan will appear on your monthly renewals. If you’re on an annual subscription, your trial period will be a fixed 30 days.

Will the list price change if I have 100+ users?

Yes. The current list price is only for instances with 1-100 users. As with our Standard plan, the average cost per user goes down once you add 101 users and gets cheaper as you add more users. For Premium you can expect the price to be about 2X your current average cost per user. This is subject to change. You can explore our Cloud Calculator to estimate your bill.

Why does Jira Service Management Cloud Premium cost more?

Jira Service Managment Cloud Premium includes key features that will optimize the way you support your customers, like asset and configuration management, advanced incident and change management, and virtual agent. Companies with customer-critical operations and/or global employees are covered with a 99.9% uptime SLA and one-hour support responses around the clock. They also never need to worry about running out of storage for their Jira Service Management Cloud Premium instance.

Do Atlassian cloud products have a storage limit?

Yes, all Standard plans of Atlassian cloud products have a 250 GB limit, while our Premium plans come with unlimited storage. Read more about storage limits here.

What's the difference between Jira Service Management Cloud and Data Center?

Jira Service Management Cloud is designed to help you accelerate delivery with Cloud-only features, like built-in automation and templates, advanced forms, and tighter integrations across your toolchain. Learn more about how Jira Service Managment Cloud differs from Data Center on this comparison page.

How do I get service credits reimbursed for an SLA breach?

If you have experienced an SLA breach within a particular calendar month, you must make a request for service credit within fifteen (15) days after the end of the calendar month by filing a support ticket. For more information please visit our SLA Terms and Conditions.

What is the difference between Premium and Atlassian Access?

Atlassian Access gives an organization centralized control, visibility, and increased security across all Atlassian cloud products. Access helps admins increase security and automate user lifecycle management with SAML SSO, user provisioning (SCIM), audit logs, and more. Confluence Cloud Premium, Jira Software Cloud Premium, and Jira Service Management Cloud Premium enable teams to scale reliably and confidently with with 99.9% uptime SLA, unlimited storage, and 24/7 Premium Support, along with a richer feature set for Confluence Cloud Premium. When you layer Access on top of our Premium plans, you’ll get an enterprise-grade solution that allows you to scale and secure the Atlassian cloud and users across your entire organization.

When you layer Access on top of our Premium plans, you’ll get an enterprise-grade solution that allows you to scale and secure the Atlassian cloud content and users across your entire organization.

Explore Jira Service Management Cloud Premium for your team

Explore Jira Service Management Cloud Premium for your team